Frequently Asked Questions
Everything you need to know about our premium botanical blends and shipping.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and potency, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. Our airtight tins or resealable pouches are designed specifically for this purpose.
Are your tea blends organic and caffeine-free?
We prioritize organic and wildcrafted ingredients whenever possible. While many of our herbal blends are naturally caffeine-free, we also offer traditional green, black, and oolong teas that contain natural caffeine. Please check the product description for specific details.
How long will it take for my order to arrive?
Standard orders are typically processed within 1-2 business days. Depending on your location, shipping usually takes between 3 to 7 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened products. However, if there is an issue with your order or if a product arrived damaged, please contact our support team within 14 days for a replacement or store credit.
Can I use your teas for medicinal purposes?
While our teas are formulated with high-quality herbs known for their wellness properties, they are sold as food products and are not intended to diagnose, treat, or cure any disease. We recommend consulting with a healthcare professional before starting any new herbal regimen.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.